Sweetist Support Portal Help Center home page
Submit a request
Sign in
  1. Sweetist Support Portal
  2. Customers

Customers

Payments and Charges

  • When will I be charged?
  • I have been overcharged, what can I do?
  • Why do we charge a service fee?
  • Why do we charge a delivery fee?

Deliveries

  • Recipient not reachable (cancelled order)
  • Do I need to tip the delivery person?
  • What are your delivery windows?
  • What are your delivery hours?
  • How much lead time do I need to place an order?
  • Where do you deliver?
See all 7 articles

Orders

  • Can I add a message or a note to my order?
  • Why do some products have lead times and others don't?
  • Can I pre-order items for a future date?
  • There is something wrong with my order, what should I do?
  • Can I purchase items from multiple bakeries?
  • Can the bakery cancel my order?
See all 12 articles

FAQ

  • My address is not recognized
  • Do you offer discounts on recurring orders / large orders?
  • Can I send a gift to a hotel room?
  • I need to change my delivery address on my order - how can I do that?
  • I received an email to state my order was delivered but I do not know where it is, what can I do?
  • My items were damaged, what can I do?
See all 10 articles
Sweetist Support Portal
Powered by Zendesk